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STUDENT FREQUENTLY ASKED QUESTIONS
We have put together a number of frequently asked questions from our students. If you need help with an issue that is not mentioned here, please contact us.
  1. What happens after the residential weekend?
  2. When do Telephone Tutorials take place?
  3. What happens if I can't listen to the live Telephone Tutorial?
  4. What written work do I need to submit before the end of the course?
  5. How do I reference my written work?
  6. Can I submit my work electronically?
  7. Can I send it by email?
  8. What if I don't have access to a computer?
  9. How long does the marking process take?
  10. When do I take my Viva?
  11. What happens when I graduate?
  12. How would I upgrade from the Certificate programme to the Diploma in Caching Practice?

What happens after the residential weekend?

  1. You will be coached by your mentor
  2. You need to contact your telephone provider to set up three way calling
  3. Join Premierline (Click here for further details)
  4. Visit the student area on the cmiexcel.com website in order to access the telephone numbers for the telephone tutorials
  5. Participate in the telephone tutorial on Tuesday evening at 8:30pm
  6. Contact membership services for details of your local Exchange meetings, e-mail: membership@cmiexcel.com or
    phone 08707 567 444
  7. Plan how you are going to incorporate your studies into your work/life balance

When do Telephone Tutorials take place?

Telephone tutorials take place every Tuesday evening at 8:30pm. There are 10 calls to participate in, one per module and one to help you whilst you are studying. The calls provide valuable support in your distance learning part of the course. Recording at least one learning outcome from each call is part of your assessment. You can download the forms here.

What happens if I can't listen to the live Telephone Tutorial?

If you can't listen to the live tutorial you can listen to the recording later. For a list of archived Telephone Tutorials click here.

What written work do I need to submit before the end of the course?

The written submissions from the course are presented for assessment at the end of the course in the form of a Portfolio. The work in this portfolio is accumulated from various sources:

  • Post Modular Assignments from the nine home-based study modules (a maximum number of words accompanies each assignment).
  • A reflective journal - this is a journal which you keep on a weekly basis to record your on-going reflections on your professional development. Coaching is all about raising awareness and accepting responsibility. You are encouraged to adopt this process as a normal part of your own development e.g. what have I become aware of this week that is relevant to my development as a coach? As a result of this awareness, my goal (responsibility) is. . . The entire journal need not be submitted simply copies of assignments that you have recorded there.
  • Records of coaching calls:
    • Coachee appraisal sheet
    • Coaching self appraisal sheet
    • Listening coaching calls sheet
    • Telephone tutorials sheet*
  • A reflective essay - 6,000 words (Max)

How do I reference my written work?

Coaching & Mentoring International uses the Harvard method of referencing written work. When preparing a report, essay or a dissertation you will need to consult the published literature (books, journal articles, conference reports, internet sites) on the relevant topic. Your final written work must acknowledge the sources from which you have obtained your information. This is done in two related ways: firstly, by citing authors’ names and their publication date in the assignment itself whenever a reference is made to a particular source; secondly, by listing all the references in an alphabetical bibliography.

In the text
There are two main types of referencing within the text. The first is when the sources of specific ideas used in the text are directly related to points made by authors you have read. This is indicated by simply giving the author’s surname followed by the date of the publication concerned (but not the whole publication). This can be done either directly, for example:

    Smith (1994) has suggested that adult learners. . .
    Smith (1994) maintains that adult learners. . .

Or indirectly:

    It has been suggested (Smith, 1994) that adult learners. . .
    Some experts believe (Smith, 1994) that adult learners. . .

The second main type of referencing is related to direct quotations. For short quotations of less than a sentence the procedure is as above, for example:

    When Smith (1994) wrote that ‘adult learners often find greater difficulty in adapting than younger learners’, he was suggesting that. . .

In this case the quotation is clearly part of the student’s main sentence. However, for quotes of more than one sentence the whole quote must be separated from the main text in an indented paragraph at the end of which is written the author’s surname, publication date and page number(s), as follows:

    In one way I am simply saying that each person has a polite or socialised self, and also a personal private self that is not available except in intimacy. That is what is commonly found, and we could call it normal. (Winnicott D.W.: 1986:66.)

Note that inverted commas or quotation marks are not used around indented quotations of this kind.
Secondary sources are where an author you have read mentions the work of yet another author. These have to be referenced in your assignment too. This is done by using the name of the original work’s author but citing the name of the author of the work in which it was mentioned, for example:

    Supporting evidence appears in a study by Black (cited in Robinson, 1994).

Only the Robinson source has to be listed in the bibliography, although practices vary on this.

For more information on referencing your work, please refer to your Welcome Pack.

Can I submit my work electronically?

Yes. Coaching & Mentoring International operates a system of Electronic Marking for all student work. This enables the student to submit work via e-mail and therefore avoid the potential risk of large amounts of printed material being lost or damaged in the post.

The documents are transferred into PDF format which helps maintain page layout and intended presentation, and the assessors mark the work on the document and marking sheets, which are inserted into the document. This means that the final marked work can be returned by e-mail to the student and viewed on their PC or Mac computer in Adobe Acrobat Reader. The assessors make their comments and notes in blue type so the student can easily see comments made.

This procedure also increases the level of efficiency that Coaching & Mentoring International can achieve for presentation of work for internal moderation and external verification.

In order to achieve this procedure students must submit their work in the following format:

  • On the first page include the students name, e-mail address and telephone number
  • Saved in RTF (Rich Text Format) or Microsoft Word(If you do not have Word available then most other desktop text applications can save documents in RTF)
  • Use a font point size 12
  • All body text to be black
  • Choose a font that is clearly legible on the page(e.g. Arial, Verdana, Times New Roman)
  • Use double line spacing(This allows for the insertion of comments on the page if necessary)
  • Number all pages
  • Save all work into one document and ensure that all modules are in the correct order
  • Clearly mark the beginning of each Module and Sub Section
  • Work referred to from the Reflective Journal must be typed and included in the document in the relevant position
  • Create a Table of Contents (This can act as your own checklist too)

Can I send it by email?

Work should be submitted by e-mail to assignments@cmiexcel.com or copied to CD-Rom or Floppy Disk and posted to Coaching & Mentoring International.

What if I don't have access to a computer?

If you do not have access to a computer please contact Student Services prior to the submission of any work to make alternative arrangements. Please note any work that is not submitted electronically can still be marked although this may take longer.

How long does the marking process take?

Please allow one month for the marking process.

When do I take my Viva?

Your Viva is the last stage of the assessment process. This will be arranged once your written work has been marked and with confirmation from your mentor that you have completed all your coaching calls.

What happens when I graduate?

When you graduate you become a full member of Coaching & Mentoring International. If you graduate before the 12-months-period of your complementary associate membership,Coaching & Mentoring International upgrades your membership status to full member free of charge for the remainder of the year. Thereafter, you are required to renew your membership on an annual basis.

As a full member of Coaching & Mentoring International you are required to keep evidence of your Continuous Professional Development. For more information on CPD click here.

How would I upgrade from the Certificate programme to the Diploma in Coaching Practice?

Students wishing to upgrade from the Certificate programme to the Diploma in Coaching Practice would first need to have a discussion with their Mentor before progressing. ontact with the Admissions team would need to be made to discuss any upgrade fees involved. Upon notification of course upgrade, the Membership and Student Services team would then make the necessary arrangements for calling partners and course materials.

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